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      How to clear cache

      This article is going to show you how to clear your cache on your web browser

      Google Chrome:

      1. Click the Tools menu (three dotted lines in the upper-right corner).
      2. Select History. 
        Google Chrome history menu showing Clear browsing data
      3. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.
        Opened clear browing data menu with All time, cookeis and other site data, and cached images and files selected
      4. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.

      Safari:

      1. Click on Safari on the top menu bar.
      2. Click Preferences.
        Preferences menu highlighted in Safari menu along top of macOS
      3. Click the Privacy tab.
      4. Click Manage Website Data...
        Manage Website Data... button highlited in Safari Privacy menu in macOS
      5. Click Remove All.
      6. Click Remove Now.
        Prompt to Remove Now after selecting Remove All in Safari Privacy menu in macOS
      7. Go to the Safari menu on the top menu bar.
      8. Select Quit to close Safari and save your changes.

      Microsoft Edge:

      1. Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu.
        Settings menu highlighted in Settings and more (Alt + F4) menu in Microsoft Edge
      2. Click Privacy, search, and services on the left-side menu.
      3. Under the section Clear browsing data, Click Choose what to clear.
        Clear browsing data menu in Microsoft Edge with Choose what to clear button
      4. Select Cookies and other site data and Cached images and files.
      5. Click Clear Now.
        Clear browsing dat amenu in Microsoft Edge with All time, Cookies and other site data, and Cached images and files selected
      6. Close Microsoft Edge completely for your changes to take effect.

      Mozilla Firefox:

      1. Click on the Tools bar.
      2. Click on Options (On Mac, it's labeled Preferences).
        Options menu highlighted after choosing Open menu button in Mozilla Firefox
      3. On the menu to the left, select Privacy & Security.
      4. Under the Cookies and Site Data option, click the "Clear Data..." button.
        Cookies and Site data menu in Mozilla Firefox
      5. Select only the two options and hit clear now.
        Cookies and Site Data and Cached Web Content both selected to be cleared in Mozilla Firefox
      6. If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.

      Mobile Web Browser on iPad:

      1. Go to Settings>Safari. Make sure the following settings are turned off:
      2. Block Popups must be set to Off.
      3. Block All Cookies must be set to Off.
      4. Prevent Cross-Site Tracking must be set to Off.
      5. Once these settings are updated, the user should close the app or use the web version via google chrome (not safari) and reopen to try to launch again.